Billing Structure

VPSClub products fall under three categories:

• Trading Bots: One-time setup and activation fees, payable upfront at purchase.
• Algo Codes & Source Code Licenses: One-time, non-refundable purchases that grant you usage rights or source access.
• VPS Hosting: Recurring monthly fees based on the plan you select. Upgrades or downgrades are possible mid-cycle.

Combined bundles (Bot + VPS) include both the one-time bot fee and the monthly VPS charge. Your first invoice will show both items; subsequent months will only include the VPS subscription.

Payment Methods

We accept multiple secure payment options, including credit/debit cards, UPI, net banking, and wallets. Payments are processed instantly, and services are activated as soon as confirmation is received. Offline methods such as bank transfer may take additional verification time. All transactions are processed in INR unless specified otherwise.

Refund Policy

Our refund policy is designed to be fair while protecting the integrity of our automation ecosystem:

• One-time Bot Setup Fees are non-refundable once the bot has been deployed to your VPS or trading account.
• Algo Codes / Source Code purchases are strictly non-refundable due to the digital and intellectual property nature of the product.
• VPS Hosting subscriptions are eligible for a 7-day refund for first-time customers if services are not delivered as promised (e.g., repeated downtime or deployment failures).
• Refunds are not granted if accounts are suspended due to abuse, misuse, or violations of our Terms of Service.

Refund requests must be submitted through the VPSClub client portal, with clear reasons. Approved refunds are processed back to the original payment method or, in some cases, credited to your VPSClub wallet within 7–10 business days.

Upgrades & Changes

Traders often scale their infrastructure as strategies grow. VPSClub allows easy plan upgrades:

• Upgrades: Charged immediately, with prorated billing for the current cycle.
• Downgrades: Applied at the next billing cycle. No partial refunds for unused higher-tier resources.
• Algo or Bot Add-ons: Any additional bots or code packages purchased are final and non-refundable.

Late Payments

Timely payments ensure uninterrupted bot operation and VPS uptime. If payments are not received by the due date:

• Services may be automatically suspended until dues are cleared.
• A late fee of INR 99 may apply for overdue invoices.
• Suspended accounts risk termination after 7 days of non-payment, leading to irreversible data loss.

Cancellations

Cancellation requests must be made from your VPSClub client portal or your registered email. Immediate cancellations result in instant service termination and deletion of data, while scheduled cancellations allow you to continue until the end of the paid cycle. VPSClub is not responsible for loss of trading data, bots, or logs if you fail to back up your VPS before cancellation.

Non-Refundable Scenarios

• Bot setup or activation fees after deployment
• Algo Codes / Source Code purchases
• Accounts terminated for policy violations
• Refund requests after 7 days for VPS services
• Services purchased under special discounts or promotions (e.g., seasonal offers, bundled deals)

Taxes & Charges

All product prices are exclusive of GST and gateway charges. These will be added at checkout and are non-refundable. International payments may incur currency conversion charges by your bank, which VPSClub is not responsible for.

Invoice Disputes

If you believe you’ve been incorrectly charged or have a billing-related concern, please raise a ticket through the billing section of your VPSClub client portal. Our finance team will investigate and respond within 2–3 business days.

Contact

For payment or billing-related queries, please contact billing@vpsclub.in. Our dedicated team is here to assist you with invoices, refunds, cancellations, and upgrades.